Customer Success Manager

Job Summary

The Customer Success Manager will be responsible for leading our customer success team. You will also be responsible for creating the best experience for our customers. You must be a highly effective communicator who is organized, efficient, and adaptable. You’ll be in constant communication with our customers, beginning with understanding their needs. You will be part of a high performance and quickly growing team at Hello Tractor that is making it easier for tractors to reach farmers in need of mechanization services. You must possess enthusiasm, a strong work ethic, and be a team player. The ideal candidate will be as passionate about Hello Tractor as they are about providing an exceptional experience for every customer and are motivated by shared success. We’re looking for a driven, innovative CSM who is interested in using their customer relationship management and strategic leadership skills to help us achieve our goal of being a trusted and valued partner for our customers.

The Customer Success Manager will be responsible for:

  • Designing, developing and deploying customer success strategies to retain customers
  • Building and operating processes to streamline and strengthen communication with customers
  • Providing day-to-day management of customer issues and questions
  • Working closely with the Sales and Marketing teams to grow new business and drive in-account expansion
  • Working closely with Product and Engineering teams to identify opportunities for future product functionality and provide insight on customer experience
  • Partnering with Sales and Marketing to ensure the appropriate onboarding and training plans and ensure they are communicated effectively to prospects

Additionally, the Customer Success Manager should be able to:

  • Define processes and KPIs to ensure process adherence
  • Define Customer Success Management metrics and process for strategic accounts
  • Surpass targets and drive team performance
  • Tackle multiple accounts
  • Create customer training plan and templates
  • Prioritize customer needs based on resource availability and importance

Skills and Qualifications:

  • At least 3-5 years’ experience leading customer service teams
  • Superb communicator
  • Hard worker
  • Team player
  • Very organized and detail-oriented
  • Experience managing a team

If this sounds like what you have been seeking, send your resume to jobs@hellotractor.com. Please put Customer Success Manager in the subject line.